Support

How quickly will someone reply to my ticket?

We reply to the email address on the ticket, and the priority you pick sets the target: Urgent (platform down or data loss) within 2 hours, High (blocking your work) within 4 hours, Normal and Low within one business day.

Pick the priority that matches the situation rather than the one that feels polite. An urgent ticket filed as Normal waits in the Normal queue.

I can't sign in. How do I reach a person?

This form works while signed out, so you can send it from this page without an account. Use the email address your community has on file and say what happens when you try to sign in.

If it is a forgotten password, the faster route is Forgot password on the sign-in page, which emails you a reset link.

If you have lost the device holding your two-factor codes, nobody can switch two-factor off from the sign-in screen, which is deliberate. Say so in the ticket and ForgeHOA support will confirm it is you and reset it. Admins in your community cannot do this for you.

I have no invite and nobody told me our community ID. How do I join?

Joining takes one of three things. An invite link from your board opens the join screen directly. An invite code goes into "Join a Community" on the welcome screen. With neither, use "Request an Invite from Your Community", which finds your association by its community ID and sends your request to the board.

The community ID is your association's name in lower case, with every space and punctuation mark turned into a hyphen, so "St. John's Landing HOA" is st-john-s-landing-hoa. If another community already had that name, the ID ends in -1, -2 and so on. Try the plain one first.

If the lookup finds nothing, the name on file is probably not the name you know it by. Send the association name, city and state through this form and support can look the exact ID up for you.

I am selling my home. How does my ownership record get transferred?

Not from your own account. A unit's ownership is a dated record the association holds, so there is no button on your side that hands the home to the buyer.

Give your board or manager the closing date. They close your ownership record with an end date and add the buyer with a start date from that day. Your record is kept on the unit rather than deleted, which is what the association's history and any resale disclosure are built from.

Ask them to confirm once it is recorded. Until they do, the unit still shows you as a current owner and assessments keep landing on your account.